1) All payment instructions should be checked carefully by the applicant in each case and fill in all the details of payment information in each proper blank space, PING AN BANK(Hereafter called the Bank)shall not be liable for any delayed payment or incorrect payment Caused by the wrong information given or unclear writing.
2) The Bank shall not be liable for any loss or damage due to delay in payment or in giving advice of payment, loss of items is transit or otherwise, mutilation, error, omission, interruption or delay in transmission or delivery of any item, letter, telegram or cable or the actions of our correspondents, sub-agents or other agencies or declared or undeclared war, censorship, blockade, insurrection, civil commotion, or any law, decree, regulation, control, restriction or other act of a domestic or of foreign government or other group or group exercising governmental powers, whether de jure or de facto, or any act or event beyond our control.
3) The Bank shall not be liable for errors, neglects, or defaults of any correspondents, sub-agents, or other agencies.
4) Any request for amendment or cancellation has to be made by the applicant in person upon production of proper identity document, and refund can only be made by the Bank, upon receipt of its correspondents effective confirmation of the cancellation and the Bank is entitled to reimbursement form the applicant for the expenses of the Bank, its correspondents and agents.
5) Please retain the customer’s receipt for future enquires.
6) Any questions or related complaints or opinions, please contact customer service 95511-3-8, credit card service 95511-2-8, official website: http://bank.pingan.com, pocket bank APP (online customer service), digital pocket APP(online customer service), send email to firstname.lastname@example.org, or consult or reflect through the branches of PING AN BANK. After accepting your problems, The Bank will check the actual items and contact you to provide solutions within the specified time.